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Store Policies

 

Terms and Conditions

Shipping Returns Warranty Damage Other

Acceptance of Terms and Conditions: By accessing or using this website you agree that you understand, accept, and agree to these Terms and Conditions.

 
Shipping Terms and Conditions

USPS, UPS, and FedEx Shipments: For USPS First-Class and Priority Mail shipments the delivery time after an order is placed is usually between 3-5 business days. For FedEx and UPS Ground shipments the delivery time is usually between 4-7 business days. These shipping times are an estimate only and not a guaranty. Factors such as orders placed on holidays, delays made by the delivery company, bad weather, or unusually high order volumes may delay the estimated delivery time of your shipment.

 

UPS and FedEx Express Shipments: Orders placed on weekdays before 12pm noon Pacific Time with UPS and FedEx 3-Day, 2-Day, and Overnight shipping options will ship out on the same business day if possible. If same day express order shipping is not possible due to circumstances out of our control then we will contact you before 5pm Pacific Time to let you know. Express shipment orders placed on weekends and holidays are treated as orders placed before 12pm noon Pacific Time on the following business day.

 

Unclaimed, Refused, and Incorrectly Addressed Orders: Orders placed with UPS and FedEx shipping options which are unclaimed or refused are subject to return shipping fees. Orders placed with UPS and FedEx shipping options which are incorrectly addressed are subject to return shipping fees if returned or address correction fees if delivered. Reshipping fees or restocking fees will apply to unclaimed, refused, or incorrectly addressed orders which are returned back to us by the carrier.

 

Additional Shipping Fees: Orders placed with UPS and FedEx 3-day, 2-Day, Overnight, and International shipping options may be subject to additional shipping fees for large items due to extra dimensional weight fees charged by the carrier. We will notify you in this case and give you the option to pay for the additional dimensional weight shipping fees or cancel the order.

 

International Orders, Customs and Duty Fees: International orders may be subject to customs, duty, and handling fees. Payment of customs, duty, and handling fees are the responsibility of the buyer. Unpaid customs, duty and handling fees will result in the package being refused and returned back to us with additional return shipping fees charged by the carrier which will be deducted from the refund issued to the buyer for the returned order. Buyer is responsible for knowing the import regulations of their country and for not importing prohibited or restricted products. Orders seized by custom departments due to containing prohibited or restricted products are not eligible for refunds.

 

Battery Shipping: Battery orders placed with FedEx shipping options may sometimes be shipped with equivalent UPS shipping options for logistical reasons.

 
Returns and Exchanges Terms and Conditions

Returns and Exchanges: ElectricScooterParts.com will process returns and issue refunds for items that were purchased in the last 30 calendar days. Buyer must fill out and submit our online RMA Form and wait to receive an RMA number from us before returning an item. The RMA number must be clearly and legibly written on the side of the package that the item is being returned in or else the package may be refused.

Products must be returned in new and re-sellable condition. Products which have been installed, used, or damaged are not eligible for return. Products which have been damaged in return shipping are not eligible for refund. A 20% restocking fee will apply on returned merchandise. Shipping fees are not refundable and buyer pays for return shipping.

Battery chargers and throttles are tested before shipping and are not eligible for refund if they do not work when returned, however they may be eligible for warranty repair or replacement by submitting our Warranty Claim Form. Speed controllers are sealed inside of clear plastic packaging and are not returnable once the packaging has been opened. We do not accept returns on chain sold by the link or on special order belt sizes.

 

How do I return an item? Follow the steps shown below to return an item.

 

Step 1: Submit our RMA (Return Merchandise Authorization) Form:
Complete and submit our online RMA Form. After submitting this form a representative from the returns department will verify the information and email you an RMA number if the authorization is approved.

 

Step 2: Wait for the RMA number to arrive:
Wait for us to send you an RMA number before returning an item. The RMA number must be clearly and legibly written on the sales receipt and on the side of the box that the item is being returned in. Returns that do not have the RMA number written on the box will not be accepted. After your RMA number is issued it will expire in 15 days if the product is not returned to us.

 

Step 3: Package item for return:
Package items securely and seal in a cardboard box. Heavy and fragile items should be shipped back in a new cardboard box with adequate padding and void filler.

 

Step 4: Ship package:
Mail the package to the address below. Please be sure to securely package and insure your shipment for we cannot take responsibility for parts that are damaged in transit or packages that do not make it back to our warehouse.

 

Return Address:
ElectricScooterParts.com
59 Mount Hermon Road
Scotts Valley, CA 95066

Step 5: Check your email:
We will send you an e-mail to notify you that your return has been processed. Returns are normally processed within 5 business days after we receive the return. After we process a return we will issue a refund back to the payment method that was used to pay for the order. Sometimes it takes a while for the refund to appear back in the account. Some credit and debit card companies will issue the refund within a few days, while other companies can take between 1-4 weeks to issue the refund. Refunds issued to PayPal accounts will appear in your account immediately after we issue the refund, however it will be in the form of PayPal funds. These PayPal funds may be transferred back to your credit card or bank account through PayPal, or they may be kept in your PayPal account to pay for other purchases in the future.

 

How do I exchange an item? To exchange an item simply place a new order for the items that you really need and then send the original items back as a return (see instructions for returns above). Once we receive your return we will issue a refund to your credit card or PayPal account. Exchanges of equal or greater value are eligible for a restocking fee waiver. Please create a Support Ticket to request a restocking fee waiver on your return after you have purchased another item to replace it.

 

What if I receive a mis-shipment? At ElectricScooterParts.com we are committed to delivering the right products and quantities to our customers. We employ several quality and quantity checks before an order leaves our warehouse. If you have received an incorrect item or an incorrect number of items please submit a Support Ticket to let us know. We will be more than happy to assist you with correcting the mis-shipment.

 

Who pays for return shipping? Since we offer so many low priced parts for sale we simply can not afford to pay for return shipping like other websites do that only sell higher priced items like shoes. For a return, you are responsible for the cost of returning the merchandise. However, if we’ve made a mistake and sent you incorrect merchandise, or you received damaged merchandise, please notify us immediately. We will reimburse you for the cost of returning the package back to us, and we will not charge you for the shipping costs of the replacement merchandise.

 
Warranty Terms and Conditions

Warranty Policy: Batteries and battery packs have a 12 month limited warranty. All other parts and accessories with exception of the excluded products listed below have a 30 day limited warranty unless a warranty with a longer timeframe is stated in the product's description. Warranties do not extend to incorrect installation or to consumer misuse or neglect of products.

Products excluded from our 30 day warranty: Due to the delicate nature of installing speed controllers and the possibility of burning them out after installation from overloading, speed controllers do not have warranties. Consumable parts including tires, tubes, brakes pads, and brake shoes do not have warranties.

Products covered under warranty will be repaired or replaced at our discretion and are not eligible for refunds. Warranty claim products must be sent back to us for verification of manufacturing defect at the buyers expense. Warranties are limited to one replacement or repair per item. Products with manufacturing defects that are replaced or repaired under warranty will be shipped at our expense to addresses in the United States with USPS First Class Mail, USPS Priority Mail, or FedEx Home delivery regardless of the original shipping method used to ship the product. Products with manufacturing defects that are replaced or repaired under warranty will be shipped at the customers expense for international orders. Products returned for warranty service which do not have factory defects will be shipped at the customers expense.

The manufacturer shall be solely responsible for any damage to person or property arising from the design, manufacture, and distribution of it's products, and we accept no liability for such damages. We shall not be liable for indirect or consequential damages arising from products that we distribute.

Buyer must fill out and submit our online Warranty Claim Form and wait to receive an RMA number from us before returning an item. The RMA number must be clearly and legibly written on the side of the package that the item is being returned in or else the package may be refused.


How do I file a Warranty Claim? Follow the steps shown below to file a warranty claim.

 

Step 1: Submit our Warranty Claim Form:
Complete and submit our online Warranty Claim Form. After submitting this form a representative from the warranty department will verify the information and email you an RMA number if the warranty claim is approved.

 

Step 2: Wait for the RMA number to arrive:
Wait for us to send you an RMA number before returning the product. The RMA number must be clearly and legibly written on the sales receipt and on the side of the box that the item is being returned in.

 

Step 3: Package item for return:
Package items securely and seal in a cardboard box. Heavy and fragile items should be shipped back in a new cardboard box with adequate padding and void filler.

 

Step 4: Ship package:
Mail the package to the address below. Please be sure to securely package and insure your shipment for we cannot take responsibility for parts that are damaged in transit or packages that do not make it back to our warehouse.

 

Return Address:
ElectricScooterParts.com
59 Mount Hermon Road
Scotts Valley, CA 95066

Step 5: Check your email:
We will send you an email to notify you on the status of your warranty claim.

 
Shipping Damage Terms and Conditions

Shipping Damage: Shipping damage claims must be filed within 7 days after the package was delivered by the carrier. All packaging materials including boxes, foam boards and pellets, and paper that were used to ship the product must be kept in an undisturbed condition for inspection by the carrier. Upon request of the carrier the product and packaging material must be made available for inspection by the carrier during regular business hours. Detailed photographs or video showing the damaged product and packaging material will facilitate a higher chance of the carrier accepting the damage claim without inspecting the product and packaging in person.

 

How do I file a Shipping Damage Claim? Follow the steps shown below to file a warranty claim.

 

Step 1: Submit our Damage Claim Form:
Complete and submit our online Shipping Damage Claim Form. After submitting this form a representative from the customer service department will contact you with further information regarding your damage claim.

 
Other Terms and Conditions

Prices: All product and shipping prices are in US dollars. Bank card charges for order placed outside of the US will be converted to the currency that the bank card is issued for. For example a $10.00 US dollar order may be charged as $12.32 in Canadian dollars. To calculate the exchange rate between the US dollar and the currency of another country we recommend using an online Currency Converter.

 

Sales Tax: Orders shipped to California are subject to 7.50% state sales tax. Orders shipped to or picked up in Scotts Valley, California are subject to 8.75% state and local sales tax.

 

Privacy Policy: ElectricScooterParts.com recognizes that respecting user privacy over the Internet is of utmost importance. This privacy statement is designed to provide information about the privacy and data collection practices for the site: http://www.ElectricScooterParts.com.

 

Identifying Information: In general, you can visit the Site without telling us who you are or providing any information about yourself. In some areas of the Site, we ask you to provide information that will enable us to process an order, offer services that require registration, assist you with product support issues or to follow up with you. Generally, ElectricScooterParts.com requests identifying information when you:
 
1. Place an order.
2. Request a special service.
3. Request information from customer service.

 

In these instances, ElectricScooterParts.com may ask for your name, address, e-mail address, phone number and other appropriate information needed to provide you with these services.

 

What ElectricScooterParts.com Will Do With Your Information: If you choose to give us personal information for any of the purposes above, this information is retained by ElectricScooterParts.com and will only be used by ElectricScooterParts.com to support your customer relationship with us. We will not add you to a mailing list, or newsletter. We will only contact you if further information is required from you to complete a service. ElectricScooterParts.com does not share, rent, or sell any personally identifying information provided through our Site (such as your name, phone number, or email address) to any outside organization for use in its marketing or solicitations.

 

ElectricScooterParts.com Online Store: When purchasing products through the our website, the order form will ask you to provide a daytime telephone number. However, the telephone number is only used to quickly resolve questions relative to an order, such as to clarify customer email addresses that are inactive, or entered incorrectly.

 

Third Party Links: ElectricScooterParts.com does provide links to other websites. Other Internet sites and services have separate privacy and data collection practices. Once you leave www.ElectricScooterParts.com, ElectricScooterParts.com cannot control, and has no responsibility for, the privacy policies or data collection activities at another site.

 

Cookies: When you add parts into the shopping cart, and during the checkout process, we will use a feature on your web browser to send your computer a file called a "cookie". We do not use cookies to retrieve any personal information from your computer. We only use cookies to store your current order's vital information such as part numbers and quantities ordered. You can reset your internet browser to refuse all cookies or indicate when a cookie is sent. However, the shopping cart function of our site will not function if you refuse cookies.

 

Children's Privacy Protection: ElectricScooterParts.com is sensitive to the heightened need to protect the privacy of children under the age of 13. The vast majority of the material on our web site is not intended for children and is not targeted to children under the age of 13. We do not knowingly collect data from children and, if we learn that we have received personal data from a child, we will remove this information from our database.

 

Changes To This Policy: ElectricScooterParts.com may from time to time revise its privacy policy. You should therefore periodically visit this page, so you are aware of any such revisions. We will not, however, use your existing information in a manner not previously disclosed. You will be advised and have the opportunity to opt out of any new use of your information.

 

Contacting Us: If you have any questions about our privacy policy and/or the practices of our website, you can write to:

 

ElectricScooterParts.com
59 Mount Hermon Road
Scotts Valley, CA
95066

 

Credit Card Security: We know that our customers are concerned about their credit card security and so are we. For all online and in-store transactions we use hardwired, firewalled, and virus-protected computers and networks with 128-bit secure layer socket encryption for all sensitive data transfers. We have a heavily secured warehouse, and we lock our computer screens and update our usernames and passwords regularly. We really care about your security. We also use one of the worlds largest and most secure credit card funds transfer agencies - CyberSource®, a Visa® Company.

 

Disclosures: All logos and trademarks on this website are property of their respective companies. Due to the nature of the parts business: prices, specifications, and availability are subject to change without notice. ElectricScooterParts.com does not assume responsibility for typographical or graphical errors, however we will fix them if you are kind enough to let us know.

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