Option 1:
We will accept a copy of your original receipt, or a hand-written return note which includes the reason the item is being returned along with your full name, address, and phone number.

Step 2: Package items for return:
Package items securely and seal in a cardboard box. Heavy and fragile items should be shipped back in a new cardboard box with adequate padding and void filler.

Step 3: Ship package:
Mail the package to the address below. Please be sure to securely package and insure your shipment for we cannot take responsibility for parts that are damaged in transit or packages that do not make it back to our warehouse.

Return Address:
Returns Department
ElectricScooterParts.com
13090 Pine St.
Boulder Creek, CA 95006

Step 4: Check your e-mail:
We will send you an e-mail to notify you that your return has been processed. You should expect your credit card account to credited within 10-14 business days after we have received your return.

How do I exchange an item? To exchange an item simply place another order for the parts that you really need and then send the original parts back as a return (see instructions for returns above). Once we receive your return we will issue a refund credit to your credit card. The credit should appear within 10-14 days after we receive your return. Exchanges of equal or greater value are eligible for a restocking fee waiver. Please call us toll-free at 1-800-908-8082 or email us at returns@electricscooterparts.com to request a restocking fee waiver on your return if you have already exchanged it for another item.

What if I receive damaged goods or a mis-shipment? At ElectricScooterParts.com we are committed to delivering the right products and quantities to our customers. We employ several quality and quantity checks before an order leaves our warehouse. If you have received a damaged or defective item, or an incorrect number of items, please contact one of our customer service representatives. We will be more than happy to assist you with a replacement, or a credit (if necessary). Our number, within the United States, is 1-800-908-8082. We are open Monday through Friday 8 AM to 5 PM PST. You may also email us at: sales@electricscooterparts.com

Who pays for return shipping? Since we offer so many low priced parts for sale we simply can not afford to pay for return shipping like other websites do that only sell higher priced items like shoes. For a return, you are responsible for the cost of returning the merchandise. However, if we’ve made a mistake and sent you incorrect merchandise, or you received damaged merchandise, please notify us immediately. We will reimburse you for the cost of returning the package back to us, and we will not charge you for the shipping costs of the replacement merchandise.

Unclaimed, Refused and Incorrectly Addressed Orders: Orders placed with UPS and FedEx shipping options which are unclaimed or refused are subject to return shipping fees. Orders placed with UPS and FedEx shipping options which are incorrectly addressed are subject to return shipping fees if returned or address correction fees if delivered. Reshipping fees or restocking fees will apply to unclaimed, refused or incorrectly addressed orders which are returned back to us by the carrier.

Warranty Policy: We pass on to our customers all warranties made by the product's manufacturer, who has sole responsibility for performing such warranties. When a manufacturer's warranty is provided, it's terms and conditions will be stated in the product's title or description. The manufacturer shall be solely responsible for any damage to person or property arising from the design, manufacture, and distribution of it's products, and we accept no liability for such damages. We make no warranty as to products distributed by us, expressed, or implied, including without limitation any warranties of merchantability and fitness for a particular purpose. We shall not be liable for indirect or consequential damages. Warranties are valid within the continental USA only. Warranties do not extend to incorrect installation or to consumer misuse or neglect of products.

Sales Tax: Orders shipped to California are subject to 8.25% state sales tax.

Credit Card Security: We know that our customers are concerned about their credit card security and so are we. For all online and in-store transactions we use hardwired, firewalled, and virus-protected computers and networks with 128-bit secure layer socket encryption for all sensitive data transfers. We have a heavily secured warehouse, and we lock our computer screens and update our usernames and passwords regularly. We really care about your security. We also use one of the worlds largest and most secure credit card funds transfer agencies - CyberSource®, a Visa® Company.

Privacy Policy: ElectricScooterParts.com recognizes that respecting user privacy over the Internet is of utmost importance. This privacy statement is designed to provide information about the privacy and data collection practices for the site: http://www.ElectricScooterParts.com.

Identifying Information: In general, you can visit the Site without telling us who you are or providing any information about yourself. In some areas of the Site, we ask you to provide information that will enable us to process an order, offer services that require registration, assist you with product support issues or to follow up with you. Generally, ElectricScooterParts.com requests identifying information when you:
 
1. Place an order.
2. Request a special service.
3. Request information from customer service.

In these instances, ElectricScooterParts.com may ask for your name, address, e-mail address, phone number and other appropriate information needed to provide you with these services.

What ElectricScooterParts.com Will Do With Your Information: If you choose to give us personal information for any of the purposes above, this information is retained by ElectricScooterParts.com and will only be used by ElectricScooterParts.com to support your customer relationship with us. We will not add you to a mailing list, or newsletter. We will only contact you if further information is required from you to complete a service. ElectricScooterParts.com does not share, rent, or sell any personally identifying information provided through our Site (such as your name, phone number, or email address) to any outside organization for use in its marketing or solicitations.

ElectricScooterParts.com Online Store: When purchasing products through the our website, the order form will ask you to provide a daytime telephone number. However, the telephone number is only used to quickly resolve questions relative to an order, such as to clarify customer email addresses that are inactive, or entered incorrectly.

Third Party Links: ElectricScooterParts.com does provide links to other websites. Other Internet sites and services have separate privacy and data collection practices. Once you leave www.ElectricScooterParts.com, ElectricScooterParts.com cannot control, and has no responsibility for, the privacy policies or data collection activities at another site.

Cookies: When you add parts into the shopping cart, and during the checkout process, we will use a feature on your web browser to send your computer a file called a "cookie". We do not use cookies to retrieve any personal information from your computer. We only use cookies to store your current order's vital information such as part numbers and quantities ordered. You can reset your internet browser to refuse all cookies or indicate when a cookie is sent. However, the shopping cart function of our site will not function if you refuse cookies.

Children's Privacy Protection: ElectricScooterParts.com is sensitive to the heightened need to protect the privacy of children under the age of 13. The vast majority of the material on our web site is not intended for children and is not targeted to children under the age of 13. We do not knowingly collect data from children and, if we learn that we have received personal data from a child, we will remove this information from our database.

Changes To This Policy: ElectricScooterParts.com may from time to time revise its privacy policy. You should therefore periodically visit this page, so you are aware of any such revisions. We will not, however, use your existing information in a manner not previously disclosed. You will be advised and have the opportunity to opt out of any new use of your information.

Contacting Us: If you have any questions about our privacy policy and/or the practices of our website, you can write to:

ElectricScooterParts.com
13090 Pine St.
Boulder Creek, CA
95006

Disclosures: All logos and trademarks on this website are property of their respective companies. Due to the nature of the parts business: prices, specifications, and availability are subject to change without notice. ElectricScooterParts.com does not assume responsibility for typographical or graphical errors, however we will fix them if you are kind enough to let us know.