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Returns and Warranties

 

Returns Warranties Shipping Damage

Returns

Returns: ElectricScooterParts.com will process returns and issue refunds for items that were purchased in the last 30 calendar days. Buyer must fill out and submit our online RMA Form and wait to receive an RMA number from us before returning an item. The RMA number should be written on the side of the package that the item is being returned in to help us expedite the return process.

Products must be returned in new and re-sellable condition. Products which have been installed, used, or damaged are not eligible for return. Products which have been damaged in return shipping are not eligible for refund. Shipping fees are not refundable and buyer pays for return shipping. A 20% processing fee will apply on returned merchandise. This processing fee helps cover the cost of labor and packaging materials for shipping the order to you, and for the cost of labor to inspect, refund, and restock the return.

Speed controllers are sealed inside of clear plastic packaging and are not returnable once the packaging has been opened. We do not accept returns on chain sold by the link or on special order belt sizes.

 

How do I return an item? Follow the steps shown below to return an item.

 

Step 1: Submit Our RMA (Return Merchandise Authorization) Form:
Complete and submit our online RMA Form. After submitting this form a representative from the returns department will verify the information provided and email you an RMA number if the authorization is approved.

 

Step 2: Wait For The RMA Number To Arrive:
Wait for us to send you an RMA number before returning an item. The RMA number should be written on the side of the package that the item is being returned in. After your RMA number is issued it will expire in 15 days if the product is not returned to us.

 

Step 3: Package Item For Return:
Package items securely and seal in a cardboard box. Heavy and fragile items should be shipped back in a new cardboard box with adequate padding and void filler.

 

Step 4: Ship Package:
Ship the package to the address below. Please be sure to securely package and insure your shipment for we cannot take responsibility for parts that are damaged in transit or packages that do not make it back to our warehouse.

 

Return Address:
ElectricScooterParts.com
59 Mount Hermon Road
Scotts Valley, CA 95066

Step 5: Check Your Email:
We will send you an e-mail to notify you that your return has been processed. Returns are normally processed within 5 business days after we receive the return. After we process a return we will issue a refund back to the payment method that was used to pay for the order. Sometimes it takes a while for the refund to appear back in the account. Some credit and debit card companies will issue the refund within a few days, while other companies can take between 1-4 weeks to issue the refund. Refunds issued to PayPal accounts will appear in your account immediately after we issue the refund, however it will be in the form of PayPal funds. These PayPal funds may be transferred back to your credit card or bank account through PayPal, or they may be kept in your PayPal account to pay for other purchases in the future.

 

How do I exchange an item? To exchange an item simply place a new order for the items that you really need and then send the original items back as a return (see instructions for returns above). Once we receive your return we will issue a refund to your credit card or PayPal account. Exchanges of equal or greater value are eligible for a restocking fee waiver. Please create a Support Ticket to request a restocking fee waiver on your return after you have purchased another item to replace it.

 

What if I receive a mis-shipment? At ElectricScooterParts.com we are committed to delivering the right products and quantities to our customers. We employ several quality and quantity checks before an order leaves our warehouse. If you have received an incorrect item or an incorrect number of items please submit a Support Ticket to let us know. We will be more than happy to assist you with correcting the mis-shipment.

 

Who pays for return shipping? Since we offer so many low priced parts for sale we simply can not afford to pay for return shipping like other websites do that only sell higher priced items like shoes. For a return, you are responsible for the cost of returning the merchandise. However, if we’ve made a mistake and sent you incorrect merchandise, or you received damaged merchandise, please notify us immediately. We will reimburse you for the cost of returning the package back to us, and we will not charge you for the shipping costs of the replacement merchandise.

Warranties

Warranties: Batteries and battery packs have a 12 month limited warranty. All other parts and accessories with exception of the excluded products listed below have a 30 day limited warranty unless a warranty with a longer timeframe is stated in the product's description. Warranties do not extend to incorrect installation or to consumer misuse or neglect of products.

Products excluded from our 30 day warranty: Due to the delicate nature of installing speed controllers and the possibility of burning them out after installation from overloading, speed controllers do not have warranties. Consumable parts including tires, tubes, brakes pads, and brake shoes do not have warranties.

Products covered under warranty will be repaired or replaced at our discretion and are not eligible for refunds. Warranty claim products must be sent back to us for verification of manufacturing defect at the buyers expense. Products with manufacturing defects that are replaced or repaired under warranty will be shipped at our expense to addresses in the United States with USPS First Class Mail, USPS Priority Mail, or FedEx Home delivery regardless of the original shipping method used to ship the product. Products with manufacturing defects that are replaced or repaired under warranty will be shipped at the customers expense for international orders. Products returned for warranty service which work and do not have factory defects will be shipped at the customers expense.

The manufacturer shall be solely responsible for any damage to person or property arising from the design, manufacture, and distribution of it's products, and we accept no liability for such damages. We shall not be liable for indirect or consequential damages arising from products that we distribute.

Buyer must fill out and submit our online Warranty Claim Form and wait to receive an RMA number from us before returning an item. The RMA number should be written on the side of the package that the item is being returned in to help us expedite the warranty process.


How do I file a Warranty Claim? Follow the steps shown below to file a warranty claim.

 

Step 1: Submit Our Warranty Claim Form:
Complete and submit our online Warranty Claim Form. After submitting this form a representative from the warranty department will verify the information and email you an RMA number if the warranty claim is approved.

 

Step 2: Wait For The RMA Number To Arrive:
Wait for us to send you an RMA number before returning the product. The RMA number must be clearly and legibly written on the sales receipt and on the side of the box that the item is being returned in.

 

Step 3: Package Item For Return:
Package items securely and seal in a cardboard box. Heavy and fragile items should be shipped back in a new cardboard box with adequate padding and void filler.

 

Step 4: Ship Package:
Mail the package to the address below. Please be sure to securely package and insure your shipment for we cannot take responsibility for parts that are damaged in transit or packages that do not make it back to our warehouse.

 

Return Address:
ElectricScooterParts.com
59 Mount Hermon Road
Scotts Valley, CA 95066

Step 5: Check Your Email:
We will send you an email to notify you on the status of your warranty claim.

Shipping Damage

Shipping Damage: Shipping damage claims must be filed within 7 days after the package was delivered by the carrier. All packaging materials including boxes, foam boards and pellets, and paper that were used to ship the product must be kept in an undisturbed condition for inspection by the carrier. Upon request of the carrier the product and packaging material must be made available for inspection by the carrier during regular business hours. Detailed photographs or video showing the damaged product and packaging material will facilitate a higher chance of the carrier accepting the damage claim without inspecting the product and packaging in person.

 

How do I file a Shipping Damage Claim? Follow the steps shown below to file a warranty claim.

 

Step 1: Submit Our Shipping Damage Claim Form:
Complete and submit our online Shipping Damage Claim Form. After submitting this form a representative from the customer service department will contact you with further information regarding your damage claim.

 

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1-800-908-8082





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