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Shipping Information

 

For questions regarding shipping which are not answered below please Create a Support Ticket.

Shipping Information

USPS, UPS, and FedEx Shipments: For USPS First-Class and Priority Mail shipments the delivery time after an order is placed is usually between 3-5 business days. For FedEx and UPS Ground shipments the delivery time is usually between 3-7 business days. These shipping times are an estimate only and not a guarantee. Factors such as orders placed on weekends or holidays, delays made by the delivery company, bad weather, natural disasters, or unusually high quantities of orders may delay the estimated delivery time of your shipment. Some of our products such as kits, battery packs, and battery chargers with soldered on wiring harnesses or plugs are custom made after the order is placed, so please allow an additional 1-3 business days for orders containing these type of products to be delivered.

 

UPS and FedEx Express Shipments: Orders placed on weekdays before 12pm noon Pacific Time with UPS and FedEx 3-Day, 2-Day, and Overnight shipping options will ship out on the same business day if possible. If same day express order shipping is not possible due to circumstances out of our control then we will try to contact you before 5pm Pacific Time to let you know. Express shipment orders placed on weekends and holidays are treated as orders placed before 12pm noon Pacific Time on the following business day. UPS and FedEx shipping times are for business days only and do not include weekend days. Due to the impact of Coronavirus both UPS and FedEx have suspended their money back guarantee for all shipments so on time delivery is no longer guaranteed.

 

Unclaimed, Refused, and Incorrectly Addressed Orders: Orders placed with UPS and FedEx shipping options which are unclaimed or refused are subject to return shipping fees. Orders placed with UPS and FedEx shipping options which are incorrectly addressed are subject to return shipping fees if returned or address correction fees if delivered. Reshipping fees or return processing fees will apply to unclaimed, refused, or incorrectly addressed orders which are returned back to us by the carrier.

 

Additional Shipping Fees: Orders placed with UPS and FedEx 3-day, 2-Day, Overnight, and International shipping options may be subject to additional shipping fees for large items due to extra dimensional weight fees charged by the carrier. We will notify you in this case and give you the option to pay for the additional dimensional weight shipping fees or cancel the order.

 

International Orders, Customs and Duty Fees: International orders may be subject to customs, duty, and handling fees. Payment of customs, duty, and handling fees are the responsibility of the buyer. Unpaid customs, duty and handling fees will result in the package being refused and returned back to us with additional return shipping fees charged by the carrier which will be deducted from the refund issued to the buyer for the returned order. Buyer is responsible for knowing the import regulations of their country and for not importing prohibited or restricted products. Orders seized by custom departments due to containing prohibited or restricted products are not eligible for refunds.

 

Battery Shipping: Battery orders placed with FedEx or USPS shipping options may sometimes be shipped with equivalent UPS shipping options for logistical reasons.

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