Troubleshooting Guide > Battery or Battery Pack Does Not Take A Charge

Overview

When a battery or battery pack does not take a charge this can be caused by the following problems:

1. The battery or battery pack is not being charged to a 100% state of charge due to a faulty battery charger, damaged or loose or corroded wire terminal connections, faulty charger port, or another problem with the charging system.

2. The battery or battery pack has been over-discharged and is at a Voltage level where the battery charger detects that it is over-discharged so it will not recharge it. This can happen when a vehicle's power switch or key switch has been left in the on position when the vehicle is not in use, or if the battery or battery pack was put into storage without being fully recharged, or if the battery or battery pack has not been recharged in a long time.

If the battery or battery pack is charged to a 100% state of charge, however it will not run the vehicle, or it runs the vehicle slowly, or it runs the vehicle for a short amount of time, then the problem is not that the battery or battery pack will not take a charge but rather that it will not hold a charge. If this is the problem then we have a Battery or Battery Pack Does Not Hold a Charge Page.

To determine what the state of charge is for a lead-acid battery or battery pack we have a Battery State of Charge Chart Page.

Determine The Battery Pack's History

Determine how long has the battery pack has been left in an uncharged state for. If put into storage fully charged and left uncharged for less than 6 months the battery pack may be able to be successfully recharged. However if left uncharged for more 6 months then the battery pack may not be able to be successfully recharged. If you know that the vehicle has been sitting for a very long time without being recharged then you can safely assume that the battery pack has become faulty. If the vehicle's power switch or key switch was left in the on position for more than a day or two then the battery or battery pack may be over-discharged and will not be able to be recharged.

Try Charging The Battery Pack for 8 Hours

If the battery pack has been charged for less than 8 hours then try charging the battery pack for 8 hours or longer to try to bring it up to a 100% state of charge.

Test The Battery Charger Port

(No Tools Needed) If the battery charger is plugged into the wall, unplug it. Plug the battery charger into the battery charger port on the vehicle and look for an illuminated indicator light on the battery charger. If an indicator light on the battery charger illuminates then the wiring and wiring connectors going to the charger port are good and the charger port itself is good. Not all battery chargers have an indicator light that will illuminate when the charger is only plugged into the vehicle, so if the light does not illuminate then a secondary Voltage test with a multimeter should be performed as described below.

(Tool Needed: Multimeter) If you have a multimeter the battery charger port's Voltage can be tested. The Voltage level present at the charging port should be the same as at the battery pack. If the charger port has male terminals then great care needs to be taken to avoid short circuiting the terminals to each other or to the charger port's housing if it is metal.

Test The Battery Charger

(Tool Needed: Multimeter) After testing the charger port and confirming that it has Voltage then the battery charger can be tested. If the charger port has no Voltage then that issue will need to be fixed before testing the battery charger. To test the battery charger to confirm that it is recharging the battery or battery pack, first test the Voltage of the battery or battery pack to confirm that it is below a 100% state of charge and that it needs to be recharged. We have a Battery State of Charge Chart to help with determining if the battery or battery pack needs to be recharged. Once it has been determined that the battery or battery pack needs to be recharged, plug the battery charger into the vehicle's charger port, and then plug the battery charger into the wall. Next test the Voltage of the battery pack with a digital multimeter to see if its Voltage is slowly climbing. The multimeter should be set to a DC Voltage range that allows reading the tenths or hundreds of a Volt of the battery or battery pack. If the battery or battery pack's Voltage slowly climbs to a higher number then that indicates that the battery charger is recharging the battery or battery pack. Continue to charge the battery or battery pack until the light on the charger indicates that it is fully charged, then test the battery or battery pack Voltage to see if it is at a 100% state of charge as specified in our Battery State of Charge Chart. If the charger is not charging the battery or battery pack up to a 100% state of charge then the charger is faulty.

Test The Battery Pack On A Scooter That Runs

Visit our Battery Pack Load Testing Guide.

Test The Battery Pack On A Scooter That Does Not Run

(Tool Needed: Battery Load Tester) If the scooter is not running, a load test can be performed on its batteries by removing the battery pack from the scooter and taking the individual batteries out. The individual batteries can then be tested with a automotive battery load tester. Most entry level automotive battery load testers place a 100 Amp load on the battery which is too high so an adjustable carbon pile battery load tester is required and should be adjusted to place a 30 Amp load on the batteries.

Test The Voltage Of The Battery Pack

(Tool Needed: Multimeter) The battery or battery pack Voltage can be tested to determine its state of charge. Once the Voltage has been read our Battery State of Charge Chart Page can be used to determine what percent the state of charge is. A good battery or battery pack's Voltage will be at a 100% state of charge level after it has been discharged and allows to sit a few minutes, or if it has been in storage. If a battery pack Voltage does not bounce back to a 100% state of charge level within a few minutes after being discharged that points toward a faulty or worn-out battery or battery pack. When a battery pack has been charged to a 100% state of charge and its Voltage drops below a 100% state of charge level after sitting for a while that points toward a faulty or worn-out battery pack. Good batteries and battery packs will bounce back to a 100% state of charge within a few minutes after the vehicle has been driven.

Inspect By Sight, Touch, And Smell

Remove the footplate or wiring cover and look for any burned or melted wires, wire connectors, or electrical components. Also look for loose, disconnected, or damaged wires or wire connectors. Pull and push on all of the individual wires and wire connectors to make sure they are not loose or disconnected. Small the speed controller and motor. Any components that look burned or melted, or that smell burned are usually faulty and should be replaced. Motors that smell burned should be replaced to prevent damage to the speed controller.